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terms and conditions


Return of Defective Items

Due to hygiene concerns, we are sorry that we DO NOT accept product exchange or return in general. We will only accept returns on damaged or defective goods which are caused by manufacturing faults.

We strictly undergo our quality control procedure before sending the items to you, however, if you have unfortunately found the items you have ordered are flawed. Please follow below steps for return. 

How to return defective items caused by manufacturing faults:

  1. Email us at hello@petitbeanstories.com within 7 days of receiving goods. State clearly your full name, the order number and the item number of the defective items you want to return. And, please send us some pictures of product flaws. We only accept unwashed and unworn items in new, clean conditions.
  2. We will inform you the return address accordingly.
  3. Send your items back to us within 7 days from your notification.
  4. Evaluation process may take up to 14 days from receipt. If we accept the return, you can either have a new product sent or return the product for a refund. Please feel free to let us know. However, in the event that the product being returned is no longer available for exchange, we will contact you for further arrangement.
  5. If we have received a return that cannot be accepted (for example, the defects are made by artificial negligence), refund will be refused. The merchandise can be re-shipped to the customer at his/her sole cost.

Remark: products returned without prior notice will NOT be accepted. 

 

Trademark and Copyright

All of our products are 100% authentic and petitbeanstories is the authorized retailer of the brands. Product designs, product names and content are protected by international copyright and trademark laws. 

 

Packaging

To minimise paper usage, a printed invoice will not be included with your order unless there is a special request.